I'm really not sure who won that one. Okay, I wasn't rude, I grudgingly admitted my mistake in cutting it too close to the deadline with the last payment, and I sighed plaintively about being stuck with the late charges. But there was this self-righteous, outraged devil that crept into my voice as I went for the coup de grace, and despite the victory won, I couldn't help squirming a little at how I'd won it.
It's a good thing video-conferencing hasn't become a norm yet, or the customer service rep would've seen my wide grin as I faked assholery and then the game would've been up.
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